Privacy Policy

How we collect, use, and protect your personal information

Last updated: May 15, 2024

This Privacy Policy describes how WHUSH (WHU Students Help e.V.) collects, uses, and discloses your personal information when you use our website or interact with our organization. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Introduction

At WHUSH, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to personal information we collect when you use our website, participate in our events, donate to our causes, or otherwise interact with us.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

- Identity Data: includes first name, last name, username or similar identifier.

- Contact Data: includes email address, telephone numbers, and physical address.

- Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

- Usage Data: includes information about how you use our website.

- Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

3. How We Collect Your Data

We use different methods to collect data from and about you including through:

- Direct interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.

- Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.

- Third parties: We may receive personal data about you from various third parties such as analytics providers, payment service providers, and event registration platforms.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

- To register you as a volunteer, donor, or participant in our events.

- To process and deliver services, including managing donations and payments.

- To manage our relationship with you, including notifying you about changes to our terms or privacy policy.

- To administer and protect our organization and website.

- To deliver relevant website content and measure or understand the effectiveness of the content we serve to you.

- To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

- To make suggestions and recommendations to you about events or initiatives that may be of interest to you.

We will only send you marketing communications if you have given us your consent to do so. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

- Request access to your personal data.

- Request correction of your personal data.

- Request erasure of your personal data.

- Object to processing of your personal data.

- Request restriction of processing your personal data.

- Request transfer of your personal data.

- Right to withdraw consent.

If you wish to exercise any of these rights, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use the following types of cookies:

- Essential Cookies: Required for the operation of our website.

- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.

- Functionality Cookies: Enable us to personalize content for you.

- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

9. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

We encourage you to read the privacy policy of every website you visit when you leave our website.

10. International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us through our Contact page.

We welcome your comments, questions, concerns, or suggestions regarding this Privacy Policy and our privacy practices.

Your Privacy Matters

At WHUSH, we take your privacy seriously. If you have any questions about our privacy practices or would like to exercise your rights regarding your personal data, please don't hesitate to contact us.